Forms of payment:
MetaPros currently accepts credit cards (Visa, MasterCard, American Express, Discover), personal checks, business checks, money orders, and international money orders. Checks must be in U.S. currency, and must be drawn on a U.S. bank.

Billing period:
At the customer's option, accounts are billed monthly (credit card only), quarterly, semiannually, or annually. Payment is due on the date of each anniversary of the payment period. Credit cards are charged automatically on the anniversary date of the payment period unless we receive written or explicit instructions indicating otherwise.

Initial payment:
Initial (account activation) payments by check, wire transfer or money order is due 7 days from signup. If you do not expect that your initial payment will arrive within a week of signup, please contact MetaPros immediately to avoid account suspension.

Special policy for international users:
MetaPros prefers credit card as the payment method for international customers. However, MetaPros accepts payment by international money order and other international forms of U.S. currency drawn from a United States bank account. If you do not expect initial payment to arrive within 7 days, please fax us a receipt indicating:
1) that payment has been mailed, or
2) that the payment process has been initiated, along with an approximate estimated time of arrival for your payment.

Invoicing:
MetaPros normal method of sending account billing notices and invoices is by email to the billing email address on record for the account. You are to keep MetaPros notified of the correct billing email and postal mailing addresses by updating your information from your account control panel. You are to notify MetaPros if you do not receive the billing notices and invoices. Because of the nature of the Internet email system, MetaPros does not guarantee that:
- the emailed notices and invoices have left our network,
- the emailed notices and invoices are received by the customer,
- or the emailed notices and invoices received by the customer are unaltered by transmission through the internet.

A courtesy notice is normally sent to the billing email address on record for the hosting account about 4 weeks before the payment is due. Payment should be received on or before the due date regardless of whether the notice was sent by MetaPros or received by you.

For a hosting account paying by check, you are to send the payment in advance of the due date so that the payment is received by MetaPros on or before the due date.

For a hosting account paying by credit card, credit cards are billed automatically on the accounts due date. It is the clients' responsibility to ensure that they have sufficient credit to cover this transaction.

The customer has the option of having the billing notices and invoices sent by U.S. Postal Service. There is an additional fee for this option. If you need this option, please notify us by sending an email message via the "Email Support" section of your account control panel or via a signed letter or fax. Indicate clearly in the message that you would like billing notices and invoices sent by U.S. Postal Service and are willing to pay the additional fee.

Returned/bounced checks and chargebacks:
Returned checks and credit card chargebacks are subject to a $20 fee.

Past-Due policy:
If a client has a balance on his or her account that is past due, we have a specific policy to make it clear exactly what would happen:
7 days past due - Account suspended
30 days past due - Account deleted

In the event of account deletion, any previous balance would still be due on your account. Suspensions/Deletions are made automatically, so as you can see it is very important to be punctual when remitting payment. Should collection activities become necessary, customer will be responsible for paying all fees associated with said activity.

Account deactivations:
Any account deactivated due to non-payment will be deactivated and will require a reactivation fee of $25.00 to be paid prior to reactivating the account.

Account name changes:
There is a $15.00 fee to change the primary domain of a hosting account.

Data transfer usage exceeding plan limits:
An account that has exceeded the maximum monthly data transfer limit for the previous month will be charged for each occurrence as follows:
- The standard package rate for additional data transfer usage, and
- A $5.00 service fee.

Domain name registration renewals:
When the registration for a domain name that is used for an active hosting account at MetaPros is coming due for renewal and MetaPros is the registration service provider for the domain name, MetaPros will automatically renew the registration and charge the hosting account for the standard registration renewal fee. The client must make arrangements with MetaPros at least 30 days before the registration expiration date if the client does not want MetaPros to act on renewing the registration. If MetaPros is not the registration's service provider, then MetaPros will not renew the registration and the client should contact their registration service provider.

30 day money back guarantee/refunds:
Regular Hosting Clients - Should you become unsatisfied with our services within the first 30 days of your account activation, MetaPros™ Website Solutions will refund your hosting fee.

Cancellation refunds:
For accounts cancelling after the 30-day initial account activation period, MetaPros will issue refunds for any unused months remaining in the paid billing period based in this criteria:
- Refunds are issued only for payments made by credit card.
- We will issue the refund only to the credit card listed in the account's billing settings at the time of cancellation. In the case of an expired credit card, the client must update the credit card information via the Account Manager prior to requesting the account cancellation.
- Only prepaid full calendar month fees existing on account will be refunded. Partial monthly fees are not refunded.
- For accounts that received a long term (Quarterly, Semiannual, Annual) discount and cancel before the end of the term, the refunds will be calculated on usage at the monthly rate and not the discounted, longer term rate.
- Only standard hosting fees are refunded. Other fees such as setup fees and domain name registration fees are not refunded.
-
Accounts that are closed due to violation of the terms of service will not be refunded.

DISCLAIMER:
MetaPros™ Website Solutions retains the right to change any or all of the above Policies, Guidelines, and Disclaimer. We also retain the right to increase any pricing, and make changes to our account plans. Policy changes and plan changes will be posted on our website at http://www.metapros.net. Continued usage of the account after 30 days of the posted policy or plan change, or payment on the account by the client constitutes the client's acceptance of the posted policy or plan change.

The agreement constitutes the entire agreement between the parties hereto. The terms and conditions of this agreement shall be interpreted and enforced pursuant to the laws of the State of Kansas.

Payment location:

    Attn: Accounts Receivable
    MetaProfessionals, Inc.
    PMB 262
    8918 W. 21 Street N., Suite 200
    Wichita, Kansas 67205

    800.385.1953 :: Toll Free Sales Line
    316.729.4684 :: Local Phone
    316.858.3387 :: Fax


 

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