MetaPros currently accepts credit cards (Visa,
MasterCard, American Express, Discover), personal
checks, business checks, money orders, and international
money orders. Checks must be in U.S. currency,
and must be drawn on a U.S. bank.
At the customer's option, accounts are billed
monthly (credit card only), quarterly, semiannually,
or annually. Payment is due on the date of each
anniversary of the payment period. Credit cards
are charged automatically on the anniversary
date of the payment period unless we receive
written or explicit instructions indicating
Initial (account activation) payments by check,
wire transfer or money order is due 7 days from
signup. If you do not expect that your initial
payment will arrive within a week of signup,
please contact MetaPros immediately to avoid
policy for international users:
MetaPros prefers credit card as the payment
method for international customers. However,
MetaPros accepts payment by international money
order and other international forms of U.S.
currency drawn from a United States bank account.
If you do not expect initial payment to arrive
within 7 days, please fax us a receipt indicating:
1) that payment has been mailed, or
2) that the payment process has been initiated,
along with an approximate estimated time of
arrival for your payment.
MetaPros normal method of sending account billing
notices and invoices is by email to the billing
email address on record for the account. You
are to keep MetaPros notified of the correct
billing email and postal mailing addresses by
updating your information from your account
control panel. You are to notify MetaPros if
you do not receive the billing notices and invoices.
Because of the nature of the Internet email
system, MetaPros does not guarantee that:
- the emailed notices and invoices have left
- the emailed notices and invoices are received
by the customer,
- or the emailed notices and invoices received
by the customer are unaltered by transmission
through the internet.
courtesy notice is normally sent to the billing
email address on record for the hosting account
about 4 weeks before the payment is due.
Payment should be received on or before the
due date regardless of whether the notice
was sent by MetaPros
received by you.
a hosting account paying by check, you are to
send the payment in advance of the due date
so that the payment is received by MetaPros
on or before the due date.
a hosting account paying by credit card, credit
cards are billed automatically on the accounts
due date. It is the clients' responsibility
to ensure that they have sufficient credit to
cover this transaction.
customer has the option of having the billing
notices and invoices sent by U.S. Postal Service.
There is an additional fee for this option.
If you need this option, please notify us by
sending an email message via the "Email
Support" section of your account control
panel or via a signed letter or fax. Indicate
clearly in the message that you would like billing
notices and invoices sent by U.S. Postal Service
and are willing to pay the additional fee.
checks and chargebacks:
Returned checks and credit card chargebacks
are subject to
a $20 fee.
If a client has a balance on his or her account
that is past due, we have a specific policy
to make it clear exactly what would happen:
7 days past due - Account suspended
30 days past due - Account deleted
the event of account deletion, any previous
balance would still be due on your account.
Suspensions/Deletions are made automatically,
so as you can see it is very important to be
punctual when remitting payment. Should collection
activities become necessary, customer will be
responsible for paying all fees associated with
Any account deactivated due to non-payment will
be deactivated and will require a reactivation
fee of $25.00 to be paid prior to reactivating
There is a $15.00 fee to change the primary
domain of a hosting account.
transfer usage exceeding plan limits:
An account that has exceeded the maximum monthly
data transfer limit for the previous month will
be charged for each occurrence as follows:
- The standard package rate for
additional data transfer usage, and
- A $5.00 service fee.
Domain name registration renewals:
When the registration for a domain name that is used for an active hosting account at MetaPros is coming due for renewal and MetaPros is the registration service provider for the domain name, MetaPros will automatically renew the registration and charge the hosting account for the standard registration renewal fee. The client must make arrangements with MetaPros at least 30 days before the registration expiration date if the client does not want MetaPros to act on renewing the registration. If MetaPros is not the registration's service provider, then MetaPros will not renew the registration and the client should contact their registration service provider.
day money back guarantee/refunds:
Regular Hosting Clients - Should you become
unsatisfied with our services within the first
30 days of your account activation, MetaPros
Website Solutions will refund your hosting fee.
For accounts cancelling after the 30-day initial
account activation period, MetaPros will issue
refunds for any unused months remaining in the
paid billing period based in this criteria:
- Refunds are issued only for payments made by credit card.
- We will issue the refund only to the credit card listed in the account's billing settings at the time of cancellation. In the case of an expired credit card, the client must update the credit card information via the Account Manager prior to requesting the account cancellation.
- Only prepaid full calendar month
fees existing on account will be refunded.
monthly fees are not refunded.
that received a long term (Quarterly, Semiannual,
Annual) discount and cancel before the end of
the term, the refunds will be calculated on usage at the monthly rate and not the discounted, longer
Only standard hosting fees are refunded. Other fees such as setup fees and domain name registration fees are not refunded.
that are closed due to violation of the terms
of service will not be refunded.
MetaPros Website Solutions retains the
right to change any or all of the above Policies,
Guidelines, and Disclaimer.
We also retain the right to increase any pricing,
and make changes to our account plans. Policy changes and plan changes will be posted on our website at http://www.metapros.net. Continued usage of the account after 30 days of the posted policy or plan change, or payment on the account by the client constitutes the client's acceptance of the posted policy or plan change.
agreement constitutes the entire agreement between
the parties hereto. The terms and conditions
of this agreement shall be interpreted and enforced
pursuant to the laws of the State of Kansas.
8918 W. 21 Street N., Suite 200
Wichita, Kansas 67205
800.385.1953 :: Toll Free Sales Line
316.729.4684 :: Local Phone
316.858.3387 :: Fax